HelpWire Expands Remote Support With Unattended Access Feature

Digital Workforce, Inc. has introduced a brand new Unattended Distant Entry characteristic for HelpWire, its superior distant desktop answer, enabling seamless entry to distant workstations with out the necessity for the top person to be current.

ALEXANDRIA, VIRGINIA / ACCESS WIRE / December 23, 2024 / HelpWire has launched an unattended distant entry characteristic, increasing its distant assist capabilities. This new performance permits operators to connect with and management a distant pc or machine with out the client being current.

As soon as preliminary permission is granted, operators can log in at any time, even when the distant machine is idle or logged out. This offers HelpWire customers with uninterrupted entry and the flexibleness to restart connections when obligatory.

Listed here are among the key advantages that unattended entry brings to HelpWire customers:

• Allows full distant working by connecting to workplace or dwelling computer systems remotely

• Facilitates seamless distant server administration

• This enables operators to help even when the client’s pc is unattended

Key options obtainable for unattended distant entry:

• Distant management and assist: Prompt, real-time entry to consumer computer systems and workstations utilizing distinctive, mechanically generated hyperlinks.

• File Alternate: Handy file switch through direct copy and paste into the HelpWire distant management window.

• Multi-user chat: Actual-time staff collaboration, permitting a number of operators to serve the identical buyer seamlessly.

• Buyer administration: A set of buyer administration instruments, together with session historical past and detailed buyer lists, for streamlined assist.

• Workforce administration: Versatile staff settings, permitting fast changes to member roles and entry.

• Enhanced safety: Superior AES-256 encryption, permission-based entry, and HTTPS/WSS protocols guarantee safe knowledge switch, with classes hosted in safe knowledge facilities.

Unattended entry is presently obtainable for Home windows customers. Assist for macOS is in closing testing and will probably be obtainable quickly.

For extra data or to expertise HelpWire firsthand, go to helpwire.app

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SOURCE: Digital Workforce, Inc.

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